Horses and Garden Farm

Return / Refund Policy

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Overview

Because horse sales require careful consideration, we prioritize transparency throughout every transaction. Buyers are encouraged to ask questions, request videos, and thoroughly review all available information before making a purchase.

Sales Finality

Horse sales are typically considered final once the transaction has been completed and the horse has been delivered to the buyer.

Exceptions

Refunds or replacements may be considered in the following cases:

  • Significant undisclosed health issues
  • Misrepresentation of the horse’s condition or training

Any claims must be made within 72 hours of delivery and supported by veterinary documentation.

Non-Refundable Situations

Pre-Purchase Responsibility

We strongly recommend:

  • Veterinary checks before purchase
  • Request video after inquiry
  • Consulting with our expert trainers 

We strongly recommend:

  • Veterinary checks before purchase
  • Requesting additional videos (Videos can be viewed in products page)
  • Consulting with our expert trainers 

Resolution Process

If an issue arises:

  1. Contact us immediately
  2. Provide supporting evidence
  3. Our team will review the case
  4. A fair resolution will be proposed

If an issue arises

  1. Contact us immediately
  2. Provide supporting evidence
  3. Our team will review the case
  4. A fair resolution will be proposed